Vancouver, British Columbia, September 27, 2019 – PDFTron Systems, a leading provider of document processing tools for software developers, today announced it has been ranked by Stax Inc. as the #1 choice among organizations considering a commercial PDF SDK. PDFTron was also given the highest Net Promoter Score (NPS) among its peers at 63, with the average among the top five vendors being 35.

These findings, published in a March 2019 report “Assessing the Market for Document Management and PDFTron’s Competitive Positioning”, were the result of extensive research by Stax, a global management consulting firm with over 150 professionals across the world and 1,500+ private equity engagements. Research was commissioned by tier 1 growth equity firm Silversmith Capital as part of its due diligence prior to leading a USD 71 million investment in PDFTron.

To see how PDFTron measured up against its top four competitors, Stax surveyed 197 respondents. This included a web survey of 162 commercial PDF SDK adopters, corporate and enterprise customers, as well as 35 phone interviews with PDFTron customers, competitors, and industry specialists.

Stax’s survey data showed that among those considering commercial PDF SDK vendors, PDFTron compared quite favorably and had a strong market reputation.

According to Stax, “PDFTron is a well-known and established brand in the PDF marketplace. Customers are complementary of the company and its products, considering it the ‘Cadillac’ brand of PDF SDK solutions… Across the board, customer feedback has been positive with frequent mentions of speed-to-market and customizability as key strengths.”

linkBest Developer Experience and Other Findings

Net Promoter Score (NPS) is a universally accepted metric used to evaluate customer experience, and in the context of commercial SDKs, NPS provides a definitive measure of developer experience.

To calculate NPS, customers are surveyed on a single question: “on a scale of 1 to 10, how likely are you to recommend this company’s product or service?”

The percentage of detractors (responses of zero to six) is then subtracted from the percentage of promoters (responses of nine to 10) to produce a score between -100 and 100 representing the net percentage of promoters.

According to one NPS score analysis, a positive score of 50 or more is generally considered “excellent”, while 70 or more is “world-class”.

When Stax performed its survey, PDFTron compared quite favorably against its peers for NPS. (The following charts have been redacted to remove the names of the other four SDK vendors.)

Net Promoter Score: PDFTron vs Average Top 5 SDK Vendors (Source: Stax Inc.)Net Promoter Score: PDFTron vs Top 5 SDK Vendors (Source: Stax Inc.)

PDFTron was also found to have the lowest self-reported likelihood for customers switching in the PDF SDK market.

Likelihood to Switch PDF SDK Vendor (Source: Stax Inc.)

Here are some of Stax’s other findings about PDFTron:

  • Widely considered to provide leading offerings in the marketplace
  • A high technical competency relative to the competition
  • The highest rating in cross-platform development for mobile, web, servers, and desktop
  • Superior configurability, which can be leveraged by developers to tailor the software kit to highly specific use cases
  • Superior scaling across operating environments when compared with key competitors
  • A relatively stronger mobile platform when compared with key competitors
  • Customers are highly complementary of customer service and support

About Stax Inc.
Stax Inc. is a global management consulting firm serving corporate and private equity clients across a broad range of industries including software and technology, healthcare, business services, industrial, consumer and retail, and education. The firm partners with clients to provide data-driven, actionable insights designed to drive growth, enhance profits, increase value, and make better investment decisions. For more information, please visit www.stax.com.

About PDFTron
Headquartered in Vancouver, BC, PDFTron is a premier global provider of high-performance document processing technology serving hundreds of customers across a broad spectrum of industries. PDFTron’s industry-leading SDK drives digital transformation and powers next generation software applications with dynamic document viewing, annotation, processing, and conversion capabilities, as well as advanced features such as document understanding, data extraction, and redaction. PDFTron SDK supports all major platforms and dozens of unique file types, including PDF, MS Office, and CAD formats. For more information, visit www.pdftron.com. For more information on XODO, visit www.xodo.com.