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Policy: End of Life Products
Products Reach The End Of Their Product Life Cycle For A Number Of Reasons, Including Changes In Market Demands, Technology Innovation And Solutions Upgrades.
ACTIVEPDF POLICY:
ActivePDF Product End of Life (EOL) Table
Following a product’s end-of-sale date, ActivePDF will provide bug fixes, maintenance releases, workarounds or patches for a period of 6 months. It may be necessary to use a software upgrade release to correct a reported problem.
Technical support will be provided for a period of 12 months following the end of sale date. In order to receive Technical Support, you must have a current and fully paid Annual Subscription contract for the product license(s) you are requesting support for.
Important Dates
| Product | Version | End of Product Sale | End of Product Support Life |
|---|---|---|---|
| Compressor | 3.1.0 | 7/15/2020 | 7/15/2020 |
| Compressor Enterprise | 3.1.1 | 1/17/2020 | 1/17/2021 |
| Compressor Enterprise | 3.1.0 | 10/18/2019 | 10/18/2020 |
| DocConverter | 11.2.0 | Current | Current |
| DocConverter | 11.1.0 | 4/19/2022 | 4/19/2023 |
| DocConverter | 10.5.0 | 07/19/2021 | 07/19/2022 |
| DocConverter | 10.4.1 | 03/15/2021 | 03/15/2022 |
| DocConverter | 10.4.0 | 8/11/2020 | 8/11/2021 |
| DocConverter | 10.3.0 | 7/2/2020 | 7/2/2021 |
| DocConverter | 10.2.0 | 9/2/2019 | 9/2/2020 |
| DocConverter | 10.1.1 | 5/15/2019 | 5/15/2020 |
| DocConverter | 10.1.0 | 8/22/2018 | 8/22/2019 |
| DocConverter | 9.1.0 | 8/22/2018 | 8/22/2019 |
| DocConverter | 8.1.0 | 4/16/2018 | 4/16/2019 |
| DocConverter | 2015 R5.0 | 3/12/2018 | 3/12/2019 |
| DocConverter | 2015 R4.2 | 12/18/2017 | 12/18/2018 |
| DocConverter | 2015 R4.1 | 8/17/2017 | 8/17/2018 |
| DocConverter | 2015 R4.0 | 4/10/2017 | 4/10/2018 |
| DocConverter | 2015 R3.1 | 1/30/2017 | 1/30/2018 |
| DocConverter | 2015 R3.0 | 10/31/2016 | 10/31/2017 |
| DocConverter | 2015 R2.0 | 7/11/2016 | 7/11/2017 |
| DocConverter | 2015 R1.0 | 2/26/2016 | 2/26/2017 |
| DocConverter | 2014 R1.2 | 9/1/2015 | 9/1/2016 |
| DocConverter | 2014 R1.1 | 7/7/2015 | 7/7/2016 |
| DocConverter | 2014 R1.0 | 12/19/2014 | 12/19/2015 |
| DocConverter | 2010 R4.3 | 9/16/2014 | 9/16/2015 |
| DocConverter | 2010 R4.2 | 7/21/2014 | 7/21/2015 |
| DocConverter | 2010 R4.1 | 6/3/2013 | 6/3/2014 |
| DocConverter | 2010 R4.0 | 2/4/2013 | 6/3/2014 |
| DocConverter WBE | 2010 | 2/21/2012 | 2/21/2013 |
| DocConverter Standalone | 2009 | 2/21/2013 | 2/21/2014 |
| DocConverter Enterprise | 2009 | 9/20/2010 | 9/20/2011 |
| DocConverter | 3.8.6 | 11/5/2009 | 11/5/2010 |
| DocConverter | 3.8.0 | 2/19/2009 | 2/19/2010 |
| DocConverter | 3.5.2 | 11/16/2007 | 11/16/2008 |
| Meridian | 2010 R5.4 | Current | Current |
| Meridian | 2010 R4.0 | 7/29/2016 | 7/29/2017 |
| Meridian | 2010 R2.0 | 2/25/2015 | 2/25/2016 |
| Meridian | 2010 R1.0 | 5/11/2011 | 5/11/2012 |
| OCR | 4.2.0 | Current | Current |
| OCR | 4.1.0 | 1/29/2019 | 1/29/2020 |
| OCR | 3.1.0 | 8/14/2018 | 8/14/2019 |
| OCR | 2017 R2.0 | 5/1/2018 | 5/1/2019 |
| OCR | 2017 R2.0 | 5/1/2018 | 5/1/2019 |
| OCR | 2017 R1.0 | 9/18/2017 | 9/18/2018 |
| Portal | 2014 | 2/10/2017 | 2/10/2018 |
| Portal | 2011 | 9/2/2014 | 9/2/2015 |
| Rasterizer | 8.1.1 | 9/6/2019 | 9/6/2020 |
| Rasterizer | 8.1.0 | 10/1/2018 | 10/1/2019 |
| Rasterizer | 2017 R1.0 | 4/16/2018 | 4/16/2019 |
| Reader Plus | 4.6.1 | 9/20/2020 | 9/20/2021 |
| Reader Plus | 4.6.0 | 08/17/2020 | 08/17/2021 |
| Reader Plus | 4.5.1 | 02/10/2020 | 02/10/2021 |
| Reader Plus | 4.4.0 | 10/08/2019 | 10/08/2020 |
| Reader Plus | 4.3.0 | 9/30/2019 | 9/30/2020 |
| Reader Plus | 4.2.0 | 6/17/2019 | 6/17/2020 |
| Reader Plus | 4.1.0 | 9/24/2018 | 9/24/2019 |
| Reader Plus | 3.2.0 | 2/5/2018 | 2/5/2019 |
| Redactor | 4.1.1 | 9/6/2019 | 9/6/2020 |
| Redactor | 4.1.0 | 5/20/2019 | 5/20/2020 |
| Redactor | 3.1.0 | 11/05/2018 | 11/05/2019 |
| Server | 8.1.2 | Current | Current |
| Server | 8.1.1 | 10/26/2020 | 10/26/2021 |
| Server | 8.1.0 | 10/18/2018 | 10/18/2019 |
| Server | 2013 R4.1 | 2/26/2018 | 2/26/2019 |
| Server | 2013 R4.0 | 7/10/2017 | 7/10/2018 |
| Server | 2013 R3.1 | 4/10/2017 | 4/10/2018 |
| Server | 2013 R3.0 | 10/11/2016 | 10/11/2017 |
| Server | 2013 R2.0 | 3/14/2016 | 3/14/2017 |
| Server | 2013 R1.1 | 12/26/2014 | 12/26/2015 |
| Server | 2013 R1.0 | 5/5/2014 | 5/5/2015 |
| Server | 2009 R2.0 | 2/28/2013 | 2/28/2014 |
| Server | 2009 SR3 | 12/31/2010 | 12/31/2011 |
| Server | 3.8.7 | 4/30/2010 | 4/30/2011 |
| Server | 3.8.6 | 8/7/2009 | 8/7/2010 |
| Server | 3.8.0 | 9/8/2008 | 9/8/2009 |
| Server | 3.5.2 SP7 | 11/16/2007 | 11/16/2008 |
| Spooler | 8.1.0 | 9/6/2019 | 9/6/2020 |
| Spooler | 2017 R2.0 | 4/16/2018 | 4/16/2019 |
| Spooler | 2017 R1.0 | 10/27/2017 | 10/27/2018 |
| Toolkit | 11.1.0 | Current | Current |
| Toolkit | 10.3.0 | 05/24/2021 | 05/24/2022 |
| Toolkit | 10.2.0 | 10/19/2020 | 10/19/2021 |
| Toolkit | 10.1.0 | 05/11/2020 | 05/11/2021 |
| Toolkit | 9.1.0 | 12/4/2019 | 12/4/2020 |
| Toolkit | 8.1.5 | 7/15/2019 | 7/15/2020 |
| Toolkit | 8.1.4 | 3/28/2019 | 3/28/2020 |
| Toolkit | 8.1.3 | 1/14/2019 | 1/14/2020 |
| Toolkit | 8.1.2 | 9/10/2018 | 9/10/2019 |
| Toolkit | 8.1.1 | 6/15/2018 | 6/15/2019 |
| Toolkit | 8.1.0 | 3/26/2018 | 3/26/2019 |
| Toolkit | 2018 R1.0 | 1/29/2018 | 1/29/2019 |
| Toolkit | 2017 R1.2 | 11/20/2017 | 11/20/2018 |
| Toolkit | 2017 R1.1 | 9/5/2017 | 9/5/2018 |
| Toolkit | 2016 R1.0 | 7/7/2017 | 7/7/2018 |
| Toolkit | 2016 R2.2 | 4/24/2017 | 4/24/2018 |
| Toolkit | 2016 R2.1 | 2/13/2017 | 2/13/2018 |
| Toolkit | 2016 R2.0 | 12/19/2016 | 12/19/2017 |
| Toolkit | 2016 R1.4 | 9/22/2016 | 9/22/2017 |
| Toolkit | 2016 R1.3 | 7/27/2016 | 7/27/2017 |
| Toolkit | 2016 R1.1 | 5/25/2016 | 5/25/2017 |
| Toolkit | 2016 R1.0 | 2/12/2016 | 2/12/2017 |
| Toolkit | 2011 R5.2 | 12/8/2015 | 12/8/2016 |
| Toolkit | 2011 R5.1 | 10/13/2015 | 10/13/2016 |
| Toolkit | 2011 R5.0 | 12/26/2014 | 12/26/2015 |
| Toolkit | 2011 R4.3 | 2/25/2014 | 2/25/2015 |
| Toolkit | 2011 R4.2 | 6/3/2013 | 6/3/2014 |
| Toolkit | 2011 R4.1 | 2/20/2013 | 2/20/2014 |
| Toolkit | 2011 R4.0 | 10/1/2012 | 10/1/2013 |
| Toolkit Pro & Std | 2011 R3.0 | 4/4/2012 | 4/4/2013 |
| Toolkit Pro & Std | 2011 R2.0 | 12/19/2011 | 12/19/2012 |
| Toolkit Pro & Std | 2011 R1.0 | 10/11/2011 | 10/11/2012 |
| Toolkit Pro & Std | 4.6 | 12/20/2010 | 12/20/2011 |
| Toolkit Pro & Std | 4.5 | 12/28/2009 | 12/28/2010 |
| Toolkit Pro & Std | 4.3 | 6/26/2009 | 6/26/2010 |
| Toolkit Pro & Std | 4.2 | 1/13/2009 | 1/13/2010 |
| Toolkit Pro & Std | 4.1 | 8/1/2008 | 8/1/2009 |
| Toolkit | 3.5.2 SP6 | 5/1/2005 | 5/1/2006 |
| Toolkit Ultimate | 10.3.0 | Current | Current |
| Toolkit Ultimate | 10.2.0 | 5/19/2020 | 5/19/2021 |
| Toolkit Ultimate | 10.1.0 | 5/11/2020 | 6/15/2021 |
| Toolkit Ultimate | 9.1.0 | 9/6/2019 | 9/6/2020 |
| WebGrabber | 8.1.3 | Current | Current |
| WebGrabber | 8.1.2 | 6/15/2020 | 6/15/2021 |
| WebGrabber | 8.1.1 | 8/02/2019 | 8/02/2020 |
| WebGrabber | 8.1.0 | 4/23/2019 | 4/23/2020 |
| WebGrabber | 2016 R2.4 | 12/20/2018 | 12/20/2019 |
| WebGrabber | 2016 R2.3 | 10/3/2018 | 10/3/2019 |
| WebGrabber | 2016 R2.1 | 8/28/2018 | 8/28/2019 |
| WebGrabber | 2016 R2.0 | 4/2/2018 | 4/2/2019 |
| WebGrabber | 2016 R1.1 | 1/17/2017 | 1/17/2018 |
| WebGrabber | 2016 R1.0 | 9/26/2016 | 9/26/2017 |
| WebGrabber | 2013 R2.3 | 6/6/2016 | 6/6/2017 |
| WebGrabber | 2013 R2.2 | 3/7/2016 | 3/7/2017 |
| WebGrabber | 2013 R2.1 | 5/3/2015 | 5/3/2016 |
| WebGrabber | 2013 R2.0 | 10/30/2014 | 10/30/2015 |
| WebGrabber | 2013 R1.1 | 5/5/2014 | 5/5/2015 |
| WebGrabber | 2013 R1.0 | 7/17/2013 | 7/17/2014 |
| WebGrabber WBE | 2010 R2.3 | 4/2/2013 | 4/2/2014 |
| WebGrabber WBE | 2010 R2.2 | 2/28/2012 | 2/28/2013 |
| WebGrabber WBE | 2010 R2.1 | 12/27/2011 | 12/27/2012 |
| WebGrabber WBE | 2010 R2.0 | 9/13/2011 | 9/13/2012 |
| WebGrabber WBE | 2010 R1.0 | 2/8/2011 | 2/8/2012 |
| WebGrabber Enterprise | 2009 R2.3 | 7/30/2010 | 7/30/2011 |
| WebGrabber Enterprise | 2009 R2.2 | 2/28/2012 | 2/28/2013 |
| WebGrabber Enterprise | 2009 R2.1 | 12/27/2011 | 12/27/2012 |
| WebGrabber Enterprise | 2009 R1.0 | 9/13/2011 | 9/13/2012 |
| WebGrabber | 3.8.2 | 7/30/2010 | 7/30/2011 |
| WebGrabber | 3.8.0 | 9/8/2008 | 9/8/2009 |
| WebGrabber | 3.5.2 SP7 | 11/16/2007 | 11/16/2008 |
| Xtractor | 9.1.0 | 9/6/2019 | 9/6/2020 |
| Xtractor | 8.1.1 | 3/27/2019 | 3/27/2020 |
| Xtractor | 8.1.0 | 10/26/2018 | 10/26/2019 |
| Xtractor | 2015 R1.2 | 4/16/2018 | 4/16/2011 |
| Xtractor | 2015 R1.1 | 4/27/2017 | 4/27/2018 |
| Xtractor | 2015 R1.0 | 12/8/2017 | 12/8/2016 |
Explanation of Terms
End-of-Sale Date
The last date to order the product through ActivePDF point-of-sale mechanisms. The product is no longer for sale.
End of Life
The point at which ActivePDF ceases distributing Software Updates for a particular version of Licensed Software. The End of Life date starts the timeline and process leading to End of Support Life for a specific version of Licensed Software.
End of Support Life
The point at which ActivePDF ceases providing Technical Support for a Licensed Software version release that has reached its End of Life, regardless of the Problem, and regardless of the Annual Subscription contract or Premium Support offering purchased.
END OF LIFE POLICY
Contact Information
For more information on this policy or other questions or concerns, please contact us at customerservice@activepdf.com.
For direct questions concerning this policy, or to contact ActivePDF for any reason, please call 949-582-9002.
Contact us by postal mail at:
ActivePDF
RE: EoL
ActivePDF Inc.
28202 Cabot Road, Suite 155
Laguna Niguel, CA 92677
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