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Developer 2 Developer Support. Our technical support team consists of developers that build our products, work on new features and fix bugs. This ensures that you receive accurate and succinct answers to all your questions.
Support Hours. We provide technical support through e-mail between 09 AM and 05 PM [GMT -08:00 Pacific Standard Time], Monday through Friday, excluding statutory holidays.
Response Time. Our response time varies depending on the current support load. Your email request is queued on a first-come-first serve basis.
Two (2) Business Day Support Guarantee. To limit the response time to two (2) business days, PDFTron provides priority technical support as part of the Annual Maintenance Subscription (AMS) which is offered free of charge to all our customers within 30 days of the initial product purchase.
Before contacting PDFTron's support team regarding an issue or submitting a problem report/feature request, please visit our other online help resources (e.g. FAQ, Forum, Knowledgebase, User Manual) pertaining to your product to see if your question has not already been answered.