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Pre-sales support

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Is it offered?Can I use the demo for development?Email support available?Support with purchase?

Annual maintenance subscription (AMS)

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What is included?What is not included?Support time guidelinesAdd AMS after purchaseHow long is AMS valid for?Does my license expire with AMS?How to renew?How to upgrade?How to get notifications?Is there support without AMS?

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How to askWhere do I download the latest SDK?

Initializing

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This product must be initialized with a valid keyWhy is PDFTron starting in evaluation/demo mode?Why do watermarks appear on my output?Can I extend the evaluation period?I get an evaluation version has expired exceptionSystem configuration error
Email support available?keyboard_arrow_down

Do you only provide technical support via email?

We are happy to provide technical support, both during your evaluation, or after licensing, through email.

We also offer a ticket portal, where you can submit, comment, and review any tickets you have, or even tickets submitted by your colleageus.

We can also assist you over the phone, skype, or similar, in more urgent cases.

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