Paid annual maintenance subscription (AMS) includes the following

Technical support is provided through the following channels

These channels connect you with qualified personnel to answer questions and provide assistance. In urgent cases, telephone support is also available.

Priority technical support

If the product you licensed does not function according to the product's documentation or you experience any issues, our technical support team will be able to help you on a priority basis. Provided that the issue can be reproduced as an error in the product, PDFTron will work towards a fix and you will be able to receive the fix as part of the next product update. In many cases, PDFTron may also provide you with a workaround that you can apply prior to the update.

Technical support specifically covers the following items or issues

Installation of PDFTron products

Provided you are using one of our installers, the operating system and service pack are listed as supported and the installation defaults are selected, our Technical Support team will assist you in getting started.

Bug determination

PDFTron takes problem reports seriously and channels them to our development team right away. Our support team will provide you with a fix or workaround, or let you know which version of the product the problem will be corrected in.

Troubleshooting

Provided the issue can be traced back to using a PDFTron product and any other pertinent guidelines have been followed, our Technical Support Team can review your code to help you resolve your problem.

Algorithmic recommendations using PDFTron products to develop a solution

Our support engineers will provide you with the "how to" that explains the best way to use PDFTron products.

Explanation of how PDFTron product properties and methods are used

Sample-code examples that assist with developing a solution

Enhancement and Feature Requests

At PDFTron, we are committed to providing the best PDF products on the market and take all enhancement and new functionality requests seriously. You will be notified which update or new version the enhancement or new feature will be made available in.

All minor and major version releases of the Software released during the AMS period

Maintenance updates are released generally every four months with new features as well as enhancements to current functionality. Any obligation that PDFTron may have to support the previous version of the Software will end six (6) months after the availability of an update.

Corrections, fixes and workarounds

To resolve verifiable and reproducible failures of the Software to conform in any material respect to the Documentation (“Error”);