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Pre-sales support

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Annual maintenance subscription (AMS)

What is included?What is not included?Support time guidelinesAdd AMS after purchaseHow long is AMS valid for?Does my license expire with AMS?How to renew?How to upgrade?How to get notifications?Is there support without AMS?
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General

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Initializing

What is not included?keyboard_arrow_down

What is not included in the annual maintenance subscription (AMS)?

Support services, including AMS subscriptions, do not include the following requests:

  • any support that is not related to a suspected product defect
  • programming support or extensive code reviews
  • help analyzing or restoring corrupted PDF files
  • writing additional sample code than what is available on our website
  • writing custom code or consulting

If you require this, or any other type of additional support, it can be obtained at an additional charge. Please contact a PDFTron representative at support@pdftron.com for a quote, or visit our Professional Services webpage www.pdftron.com/support/professionalservices.html for more information.