What is not included in the annual maintenance subscription (AMS)?

Support services, including AMS subscriptions, do not include the following requests:

  • any support that is not related to a suspected product defect
  • programming support or extensive code reviews
  • help analyzing or restoring corrupted PDF files
  • writing additional sample code than what is available on our website
  • writing custom code or consulting

If you require this, or any other type of additional support, it can be obtained at an additional charge. Please contact a PDFTron representative at support@pdftron.com for a quote, or visit our Professional Services webpage www.pdftron.com/support/professionalservices.html for more information.