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Jul 11 2022
by Chris Miljanovski
PDFTron is growing so fast. And with rapid acceleration comes new customers to our virtual storefront each day. They get in touch with our teams and want to know if we're the right match. And who expertly fields their technical questions? Solution Engineer Correy Lim, technical resource to the PDFTron Sales team.
Correy helps customers, including industry leaders, discover their full potential with PDFTron's products for their unique digital content needs. Each day brings Correy something new, in an environment with endless possibilities to work with world-changing technology.
In this third installment in our series, we spotlight Correy, another individual who makes PDFTron succeed! This is what he had to share:
My previous role was my first software-related job after completing my computer science degree, which taught me about modern software development practices in an academic and research-focused environment. After 3.5 years in that role, I wanted to learn from and work with more seasoned software developers, particularly in an environment where software engineering on technical products was a prime focus.
In addition to further honing my software development skills, I wanted to expand upon other potential skill sets. My previous role helped me realize that I enjoy the challenge of distilling key details around technical concepts to non-technical individuals. As I was inquiring about possible positions available at PDFTron, they told me there was an opening for a Solution Engineer (SE). In some ways, the role is similar to a Sales Engineer role, but with a greater focus on leveraging software developer skills. Despite my limited exposure to the sales cycle at a profit-driven company, the role struck me as an exciting challenge I wanted to take on.
Tasks can vary daily as a Solution Engineer, which is exciting for me, as there’s rarely a day where my work feels repetitive. A vital component of the role is to be a technical resource for the sales team, being regularly available to discuss technical details with potential or existing customers, specifically in regards to how our vast array of SDK offerings may be able to solve their complex document issues.
Going into a call prepared is key to understanding the core problem the customer is facing. It’s essential to be an active listener during the call to extrapolate the pain points they’re facing and demonstrate how our software can offer a solution and facilitate an environment that encourages engaged dialogue with the customer.
Another critical role component is being ready to act as a cross-functional team member. There may be cases where a customer requests support for a feature to be added to one of our SDK offerings. The SE is expected to gather the core requirements from the customer and document this information. In some cases, the SE can perform the development work themselves, initiating API design discussions with the relevant development teams and opening a pull request for the development team to review and provide feedback.
In other cases, the SE may need to present core requirements requested from the customer and help bridge the gap in the conversation between relevant internal sales team stakeholders and development team stakeholders to see if the development team can justify adjusting their roadmap to accommodate the request.
Because a Solution Engineer wears many hats, including software development, acting as a technical resource for new customers, and providing support for existing customers, there may be times when there are several different tasks to choose from, and deciding which to prioritize can become a challenge.
PDFTron’s company culture facilitates open dialogue and encourages asking for help from relevant teams when needed while encouraging the Solution Engineer to participate actively in reciprocating and providing support to teams where possible.
Talking to new customers every week and learning about some of their software architecture choices can provide insights into industry trends. This is especially helpful for someone who is always curious about new and upcoming frameworks and technologies.
A vital skill of an SE is communicating well verbally and in written form. Understanding your audience and adjusting your language accordingly is also critical whether you’re discussing matters with colleagues or customers, establishing and understanding a baseline of technical knowledge, and changing language as needed to facilitate a fruitful discussion.
Another skill to have would be having experience with modern Software Development Lifecycle (SDLC) practices, such as atomic commits, detailed commit messages, descriptive pull requests, clean code and knowing what makes good software documentation provides a Solution Engineer with the ability to empathize with developers who are new to PDFTron’s offerings.
Learn more about our culture and community, and open opportunities on our
Our next employee spotlight is on Shirley Gong, Head of Mobile Applications at PDFTron. She explains what it's like to work as a developer and how she went from co-op student to full-time leader.
We put our next employee spotlight on Correy Lim, Solution Engineer here at PDFTron! He explains what it's like to work as a technical resource for PDFTron’s sales team to ensure new and existing customers are happy with our offerings including world-changing technology.
Our next employee spotlight is on Randall Isaac, VP of Global Sales at PDFTron. He shares what it's like to work as part of PDFTron’s sales team selling cutting-edge technology in a fast-evolving market.