Technical Support & Resources

Developer 2 Developer Support. Our technical support team consists of developers that build our products, work on new features and fix bugs. This ensures that you receive accurate and succinct answers to all your questions.

Support Hours. We provide technical support through e-mail between 09 AM and 05 PM [GMT -08:00 Pacific Standard Time], Monday through Friday, excluding statutory holidays.

Response Time. Our response time varies depending on the current support load. Your email request is queued on a first-come-first serve basis.

48 hour Support Guarantee. To limit the response time to 48 hours, PDFTron provides priority technical support as part of the Annual Maintenance Subscription (AMS) which is offered free of charge to all our customers within 30 days of the initial product purchase.

Before you Call

Before contacting PDFTron's support team regarding an issue or submitting a problem report/feature request, please visit our other online help resources (e.g. FAQ, Forum, Knowledgebase, User Manual) pertaining to your product to see if your question has not already been answered.

Find online support resources related to any of our products

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Technical Support Examples

Installation of PDFTron Products. Our Technical Support team will assist you in getting started.
Bug Determination. Bugs are channeled to our development team right away. Our support team will provide you with either a fix, a workaround, or information about which product version will resolve the problem.
Troubleshooting. Provided the issue can be traced back to using a PDFTron product, and other pertinent guidelines have been followed, our Technical Support team can review your code to help you resolve your problem.
Algorithmic Recommendations. Our support engineers will provide you with the "how to" that explains the best way to use PDFTron products to develop a solution.
Product Properties and Methods. Our support team can provide you with an explanation of how PDFTron product properties and methods are used.
Sample-code. Our support team can provide sample code that can further assist you with your development.
Enhancement and Feature Requests. Submit your enhancement and feature requests for review. Once assessed and approved, you will be notified which update or new version the enhancement or new feature will be made available in.

Next Steps:

See Licensing Options