Annual Maintenance Subscription

The AMS is an optional maintenance and support subscription issued on a per-license basis with each product license.

What's Included:

New Product Version Releases
Owners of an AMS are entitled to all minor and major product version releases. Typically, PDFTron releases anywhere from 1 to 2 major product releases as well as a few minor updates each year.

Priority Technical Support
If the product you licensed does not function according to the product's documentation or you experience any issues, our technical support team will be able to help you on a priority basis. Provided that the issue can be reproduced as an error in the product, PDFTron will work towards a fix and you will be able to receive the fix as part of the next product update. In many cases, PDFTron may also provide you with a workaround that you can apply prior to the update.

Maintenance is free of charge for all desktop applications (i.e. Application Licenses only). For all SDK's and server components (i.e. CPU, OEM, etc. Licenses), the AMS is charged annually at approximately 20% of the product price or USD 160, whichever is higher.

For more information, view the Maintenance and Support Factsheet (PDF file).

Buying or Renewing the AMS

• Purchase AMS with the product license - This is the easiest and fastest method.
• Purchase within 30 days - Your subscription will be backdated to the time of the original license purchase.
• Renew the AMS - The AMS can be renewed annually before the expiry date of the current AMS term. All renewals are retroactive and will be backdated to the original license purchase date or last AMS expiry date.